Our Ops Team Works for You
Customer service is our top priority, and our top customer is you, the loan officer. We employ an efficient, sales-focused loan process, enabling you to concentrate on providing the best experience for your clients. Our processing, appraisal management, underwriting and closing are all in-house. That means your loans are processed quickly, accurately and transparently while you maintain full control, helping you focus on growing your business.
Persistent Pipeline
Punctual Processing
- Each LO is assigned a team that works in tandem to get loans approved and closed
- Loan Processor (LP) – approves credit, issues commitment letters, insurance/title/payoffs/requests CD and pushes loans to closing. Average capacity: 25-30 files
- Request and receive borrower supporting documents through DK Xpress™
- Processing managers and senior processors have the ability to clear conditions and issue final approvals
Expert Underwriting
- In-house underwriting with quick underwriting turn times on initials and resubmissions
- DK Need for Speed Program – UW Department is committed to rush/review and clear deals for LOs who need an extra fast turn time, helping them earn business from new referral partners
- TBD approvals – UW Department will review and approval loans that may need UW approval due to special circumstances/issues
- Ask UW Help Desk – provides quick and accurate responses to tough underwriting questions
- In-house condo approval team
Consistent Closings
- E-closing options (full and hybrid)
- Initial CDs – Only need 3 items: lock, approval and appraisal to issue CD.
We will allow exceptions and ensure we don’t miss a closing! - Closers prepare and fund all purchases
- Wires are early and sent day prior to closing
A Streamlined Process to Delight Your Clients
Your reputation is only as good as the mortgage experience you can deliver, and our Operations team helps you make it a phenomenal one. It’s no mistake that we’re known for industry-beating closing times and “hero deal” loan rescues. Our efficient, reliable and dedicated Ops staff enables you to keep your promises and wow clients and partners alike.
We all have one common goal here: to work together to help borrowers get their loans and get into their homes. We’re always listening to our customers and improving what we do so we can be better at that job every day.
Courtney Schaefer
Chief Operations Officer