Our Ops Team Works for You
Customer service is our top priority, and our top customer is you, the loan officer. We employ an efficient, sales-focused loan process, enabling you to concentrate on providing the best experience for your clients. Our processing, appraisal management, underwriting and closing are all in-house. That means your loans are processed quickly, accurately and transparently while you maintain full control, helping you focus on growing your business.
Persistent Pipeline
Punctual Processing
- Each LO is assigned a team that works in tandem to get loans approved and closed
- Loan Processor (LP) – approves credit, issues commitment letters, insurance/title/payoffs/requests CD and pushes loans to closing. Average capacity: 25-30 files
- Request and receive borrower supporting documents through DK Xpress™
- Processing managers and senior processors have the ability to clear conditions and issue final approvals
Expert Underwriting
- In-house underwriting with quick underwriting turn times on initials and resubmissions
- DK Need for Speed Program – UW Department is committed to rush/review and clear deals for LOs who need an extra fast turn time, helping them earn business from new referral partners
- TBD approvals – UW Department will review and approval loans that may need UW approval due to special circumstances/issues
- Ask UW Help Desk – provides quick and accurate responses to tough underwriting questions
- In-house condo approval team
Consistent Closings
- E-closing options (full and hybrid)
- Initial CDs – Only need 3 items: lock, approval and appraisal to issue CD.
We will allow exceptions and ensure we don’t miss a closing! - Closers prepare and fund all purchases
- Wires are early and sent day prior to closing
A Streamlined Process to Delight Your Clients
Your reputation is only as good as the mortgage experience you can deliver, and our Operations team helps you make it a phenomenal one. It’s no mistake that we’re known for industry-beating closing times and “hero deal” loan rescues. Our efficient, reliable and dedicated Ops staff enables you to keep your promises and wow clients and partners alike.